CTS Quickstart Guide

I was commissioned to create a series of videos by the Classroom Technology Support group on the CU Denver/Anschutz campus. I formed a team of three and worked in the ADDIE framework to design the requested product. The series was shot using an iPhone and I completed the edits, animations and post-production in Camtasia. 

We analyzed incoming Service Desk support tickets and determined that a large portion of classroom technology-related calls were users requesting simple guidance on how to use the in-room AudioVisual systems. After the analysis, we determined that we needed simple, just-in-time job aids that were accessible and useful to users in the moment. 

Our goal was to reduce Service Desk calls requesting in-room technology help, and we found that a simple video tutorial guide achieved this goal, reducing Service Desk calls by nearly 30% within the first six months of rollout.